Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") govern access to and use of the CommunityOS platform, websites, and services (the "Service") operated by Levee Investments LLC d/b/a CommunityOS ("CommunityOS," "we," "us," or "our"). By creating an account, executing an order form, or otherwise accessing the Service, the customer ("Customer," "you," or "your") agrees to be bound by these Terms.

2. Service description

CommunityOS is a community-intelligence platform that scans X (Twitter) audiences on behalf of Customer, applies deterministic archetype scoring, filters bots and inauthentic activity, and produces a ranked decision queue and verified-action reporting layer. Service capabilities, scan limits, and support levels vary by subscription tier.

3. Eligibility and accounts

The Service is intended for use by businesses, brands, agencies, and organizations. Individual end users acting on behalf of a Customer must be at least 18 years of age and authorized to bind the Customer. Customer is responsible for maintaining the security of account credentials and for all activity under the account.

4. Customer data

Customer retains all rights to data uploaded, configured, or generated within Customer's workspace ("Customer Data"). Customer grants CommunityOS a non-exclusive license to process Customer Data solely to provide and improve the Service. CommunityOS will not sell Customer Data to third parties.

Public profile data scanned from X is processed in accordance with the X Developer Agreement and the X Platform Use Cases. CommunityOS does not store private messages, protected accounts, or any account data that the X platform does not make publicly available.

5. Acceptable use

Customer agrees not to: (a) use the Service to harass, defame, or target any individual; (b) attempt to reverse-engineer the scoring engine; (c) resell raw scoring data without an Agency-tier or Enterprise agreement; (d) use the Service to generate or facilitate spam, mass DMs, or automated outreach not initiated by a human operator; (e) circumvent rate limits or scan quotas; (f) use the Service in violation of any applicable law.

CommunityOS reserves the right to suspend accounts for material breach of acceptable use, with notice except in cases of platform risk or legal compulsion.

6. Fees and payment

Subscription tiers and pricing are published at communityos.so/pricing. Standard tiers are Starter ($499 per month), Pilot ($1,499 per month), Agency ($4,999 per month), and Enterprise (custom from $10,000 per month). Annual billing carries a 17 percent discount. Fees are exclusive of taxes; Customer is responsible for applicable sales, use, VAT, or withholding taxes.

Invoices are issued monthly or annually based on the elected billing cadence. Payment is due on receipt. Late payments may result in service suspension after 15 days, and account termination after 30 days, unless otherwise agreed in writing.

7. Term and termination

These Terms remain in effect for so long as Customer maintains an active subscription. Either party may terminate for material breach with 30 days' written notice and an opportunity to cure. On termination, Customer's right to access the Service ends, and CommunityOS will export Customer Data on request for 60 days following termination, after which Customer Data is permanently deleted.

8. Intellectual property

CommunityOS owns all right, title, and interest in the Service, including the scoring engine, models, documentation, and software. Customer owns Customer Data. Nothing in these Terms transfers ownership of either party's intellectual property to the other.

9. Warranties and disclaimers

The Service is provided "as is" and "as available." CommunityOS disclaims all warranties not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. CommunityOS does not warrant uninterrupted operation, freedom from errors, or any specific outcome from use of the Service.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, consequential, special, or punitive damages. CommunityOS's aggregate liability under these Terms will not exceed the greater of (a) the fees paid by Customer in the 12 months preceding the claim, or (b) one hundred US dollars (US$100).

11. Indemnification

Customer will indemnify CommunityOS against third-party claims arising from Customer's misuse of the Service, breach of these Terms, or violation of applicable law. CommunityOS will indemnify Customer against third-party claims that the Service, as provided by CommunityOS, infringes a third party's US intellectual property right.

12. Confidentiality

Each party will protect the other's confidential information using at least the same degree of care it uses for its own confidential information, and no less than reasonable care. Confidential information may be disclosed if required by law, provided the receiving party gives prompt notice and reasonable opportunity to seek a protective order.

13. Dispute resolution

Any dispute arising from these Terms will first be addressed by good-faith negotiation between authorized representatives of the parties. Unresolved disputes will be submitted to binding arbitration under the rules of the American Arbitration Association, with the seat in Ohio, USA. Each party waives any right to participate in a class action or representative proceeding.

14. Governing law

These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflicts of law provisions. The parties consent to the exclusive jurisdiction of the state and federal courts located in Ohio for any matter not subject to arbitration.

15. Modifications

CommunityOS may update these Terms from time to time. Material changes will be communicated to Customer with at least 30 days' notice prior to taking effect. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms may be sent to access@communityos.so. The legal entity providing the Service is Levee Investments LLC d/b/a CommunityOS.